![]() | Kushal Technologies
Senapati Bapat Road, Pune, Maharashtra GST No. 27AADHK0974L1ZX |
Acall centreorcall centeris a centralised office used for receiving or transmitting a large volume of requests bytelephone. An inbound call centre is operated by acompanyto administer incoming product support or information inquiries from consumers. Outbound call centers are operated fortelemarketing, solicitation of charitable or political donations, debt collection andmarket research. Acontact centreis a location for centralised handling of individual communications, includingletters,faxes,live support software,social media,instant message, ande-mail.
A call centre has an open workspace forcall centre agents, with work stations that include a computer for each agent, atelephoneset/headsetconnected to atelecom switch, and one or more supervisor stations. It can be independently operated or networked with additional centres, often linked to a corporatecomputer network, includingmainframes,microcomputersandLANs. Increasingly, the voice and data pathways into the centre are linked through a set of new technologies calledcomputer telephony integration.
A contact centre can be defined as a coordinated system of people, processes, technologies and strategies that provides access to information, resources, and expertise, through appropriate channels of communication, enabling interactions that create value for the customer and organization.Contact centres, along with call centres andcommunicationcentres all fall under a larger umbrella labelled as the contact centre management industry. This is becoming a rapidly growing recruitment sector in itself, as the capabilities of contact centres expand and thus require ever more complex systems and highly skilled operational and management staff.
Voice Over IP(VoIP) is a methodology and group of technologies for the delivery ofvoice communicationsandmultimediasessions overInternet Protocol(IP) networks, such as the Internet.
Bulk Voice Call Campaign is widely used for Lead generation, Event Notifications, Political Campaign Promotions, Voter Registration, Vote Reminders, Fund Raising, Service Reminders, Product Promotions, Announcements, Give reminders like EMI, Insurance premium, Event Notification, Marketing Products & Services, Meeting alerts, Wake Up Calls, Stock Alerts, Medicine Reminders etc.
Approx. 1,000 / Unit Get Latest Price
Minimum Order Quantity | 1 Unit |
Design | In The Ear |
Material | ABS |
Bluetooth Feature | Yes |
Color | As Per Customer Requirements |
Brand | Skullcandy, Samsung, Philips, JBL |
Connectivity Type | Wireless |
Is It With Microphone | With Microphone |
Features | Latest |
Approx. 1,000 / Hour Get Latest Price
Minimum Order Quantity | 1 Hour |
Manpower Required | As per customer requirments |
Service Duration | As per customer requirments |
Start Date / Month | As per customer requirments |
Shift Timings | As per customer requirments |
Communication Language | English |
Approx. 1,000 / Unit Get Latest Price
Minimum Order Quantity | 1 Unit |
Service Location/City | Pune |
Usage/Application | Call Centre, Call Center , Stock & Insurance Brokering Compnies |
Software Version | Customized |
Brand | Kushal |
Display | Digital |
Flash Memory | Yes |
Resolution | High |
Additional Information:
Approx. 1,000 / Hour Get Latest Price
Minimum Order Quantity | 1 Hour |
Work Location | As per customer requirements |
Service Duration | As per customer requirements |
Shift Timings | As per customer requirements |
Manpower Required | As per customer requirements |
Service Includes | Customer Support |
Start Date / Month | As per customer requirements |
We are Business Coach & Management consulting company which helps organizations in improving their top line and the bottom line. We offer a comprehensive portfolio of management consulting services, addressing Business challenges and solving operational problems at every stage of the value chain. We adopt a fully collaborative approach of aligning and leveraging all the organization’s resources to achieve its business objectives and success. We collaborate closely with our clients, equipping them to better meet the challenges of today, while preparing them to exploit tomorrow’s opportunities with our functional expertise. We help Business Leaders make informed decisions in this constant changing business environment.
We work for Small & Medium Businesses in following areas:
General Planning — Where we work with you on stabilizing and developing your Strategic Planning, Marketing and Promotional Planning, Financial Management and Planning, Production Planning & Quality Improvements and General Administration and Personnel issues alongwith IT & Telecom strategies.
Marketing, Promotional & Sales Planning — Here we specializes in helping you develop and implement your Promotional Action Plan, Advertising Plan, and Public Relations plan.
Financial Planning — We assist you in understanding Financial Statements, Cash Flow Management, Pricing & PurchasingStrategies, and Employee Compensation plans alongwith IT & Telecom approach to improve office efficiency.
Production Planning – We suggest right mix of Machinery for Optimum Production Plan with sustainable Quality Improvement processes and Maintenance of Plant & Machinery.
We as Business Coach & Management consulting assist Small & Medium Business Owners in
• Looking at the big picture for your business and life.
• Guides you in enhancing your business skills and intellectual development.
• Provides candid feedback to you about your strengths and weaknesses.
• Helps you identify business opportunities.
• Links you with professionals and organizations that can assist you in solving problems.
• Helps you through the transitional periods in starting and growing a small enterprise.
• Assists you balancing your personal with your business life.
• Listens to the problems you are facing, helps you set goals and develop a plan, and requires you to carry out and implement your plans.
• Encourages and motivates you, building your sense of self-worth and confidence.
We as Business Coach & Management consulting are professionally trained with a background in Small Business issues who oversees, assists and guides you— the Small Business owner—in Developing, Starting, and Growing your Business. We help you in clarifying your Business goals and objectives and helps you develop the skills and acquire the resources needed to operate a successful enterprise. We meet with you on a regular basis, either in person or over the telephone, to discuss the current and future business and life issues you are facing. This structure keeps you and your business on the track you have set — continuously moving forward toward your goals and objectives. The results are that you experience clarity of what success means to you, and the means to create success.
Approx. 1,000 / Annum Get Latest Price
Minimum Order Quantity | 1 Annum |
Brand | International |
Service Location | As Per Customer Requirements |
Service Location/City | Pune |
Usage/Application | VoIP |
Service Duration | As Per Customer Requirements |
Date | As Per Customer Requirements |
Approx. 1,000 / Month Get Latest Price
Minimum Order Quantity | 1 Month |
Problem / Issue | As Per Customer Requirements |
Work Location | Pune |
Mode of Service | Online |
Date & Time slot | As Per Customer Requirements |
Feature | International Standard |
Service Mode | As per customer requirements |
Approx. 1,000 / month Get Latest Price
Minimum Order Quantity | 1 month |
Manpower Required | As Per Customer Requirements |
Service Duration | As Per Customer Requirements |
Start Date / Month | As Per Customer Requirements |
Shift Timings | As Per Customer Requirements |
Communication Language | English |
Approx. 2,500 / Seat Get Latest Price
Minimum Order Quantity | 1 Seat |
Manpower Required | As per customer requirements |
Service Duration | As per customer requirements |
Start Date / Month | As per customer requirements |
Shift Timings | As per customer requirements |
Communication Language | English |
Customized, attentive customer acquisitions using outbound telemarketing
Effective lead qualification using outbound telemarketing
Making and ensuring appointments using outbound telemarketing
Quality list management for your outbound telemarketing campaigns
Caring for customers by using outbound telemarketing services
A consultative approach for your outbound telemarketing campaigns
B2B lead generation, appointment setting and lead qualification.
Outbound business to business sales prospecting.
Outbound Services:
Telemarketing services
Collections
Surveys & Data Verification
Lead Generation
Appointment Scheduling
Market Research
Approx. 2,000 / month Get Latest Price
Minimum Order Quantity | 1 month |
Brand | International |
Service Location | As per Customer Requirements |
Service Location/City | Pune |
Usage/Application | VoIp |
Service Duration | As per Customer Requirements |
Date | As per Customer Requirements |
Voice over IP (VoIP) is a methodology and group of technologies for the delivery of voice communications and multimedia sessions over Internet Protocol (IP) networks, such as the Internet. Other terms commonly associated with VoIP are IP telephony, Internet telephony, broadband telephony, and broadband phone service.
The term Internet telephony specifically refers to the provisioning of communications services (voice, fax, SMS, voice-messaging) over the public Internet, rather than via the public switched telephone network (PSTN). The steps and principles involved in originating VoIP telephone calls are similar to traditional digital telephony and involve signaling, channel setup, digitization of the analog voice signals, and encoding. Instead of being transmitted over a circuit-switched network, however, the digital information is packetized, and transmission occurs as IP packets over a packet-switched network. Such transmission entails careful considerations about resource management different from time-division multiplexing (TDM) networks.
Early providers of voice-over-IP services offered business models and technical solutions that mirrored the architecture of the legacy telephone network. Second-generation providers, such as Skype, have built closed networks for private user bases, offering the benefit of free calls and convenience while potentially charging for access to other communication networks, such as the PSTN. This has limited the freedom of users to mix-and-match third-party hardware and software. Third-generation providers, such as Google Talk, have adopted[1] the concept of federated VoIP—which is a departure from the architecture of the legacy networks. These solutions typically allow dynamic interconnection between users on any two domains on the Internet when a user wishes to place a call.
VoIP systems employ session control and signaling protocols to control the signaling, set-up, and tear-down of calls. They transport audio streams over IP networks using special media delivery protocols that encode voice, audio, video with audio codecs, and video codecs as Digital audio by streaming media. Various codecs exist that optimize the media stream based on application requirements and network bandwidth; some implementations rely on narrowband and compressed speech, while others support high fidelity stereo codecs. Some popular codecs include μ-law and a-law versions of G.711, G.722, a popular open source voice codec known as iLBC, a codec that only uses 8 kbit/s each way called G.729, and many others.
VoIP is available on many smartphones, personal computers, and on Internet access devices. Calls and SMS text messages may be sent over 3G/4G or Wi-Fi.[2]
Price on Request: Get Latest Price
Manpower Required | As Per Customer Requirements |
Service Duration | As Per Customer Requirements |
Start Date / Month | As Per Customer Requirements |
Shift Timings | As Per Customer Requirements |
Communication Language | English |
Any entrepreneur getting into the call center business today should be aware that he is entering a commodity-like business. Anyone claiming that they will offer innovation with niche practices is clearly not in the loop of the industry. One should accept the fact that this is not an innovative business. Given this how does one go ahead and make it a good proposition of investing in this pretty capital-intensive foray. After having finalized that you would want to get into the call center business, it is imperative that you have the required infrastructure in place, the core team to propel the business and around ten call agents fully trained and capable of taking up a pilot project.
One has to make a mark in the call center business, the focus should be based on high-end quality and experience people at the helm to drive this extremely intense business. Accent neutralization and training in various situations should be absolute and the message should be pretty much clear on how a call should be handled. The business is in real time and there is no getting back after a call is messed up. Next to this is to register under STPI so as to get the benefit of duty free imports for all the required hardware. In addition to this the important requirements are carpet area, equipment, communication and manpower. The carpet area depends on the number of seats. It can range from 55-155 sq feet per agent, depending on the services rendered by the center. Based on this, and the space planned for facilities, amenities and support areas, you can estimate the total carpet area. Communication/connectivity depends on the volume of traffic and services rendered from the center. A 200-seat call center will usually invest in a 2 Mbps international private leased circuit for inbound services, comprising two half circuits-one in India and the other in the US or UK through an international carrier.
Manpower deployed in a center falls under two broad categories-operations or agents and support or management. The ratio between the two varies depending on different parameters based on organization, services deployed and client requirements. Technology needs: In terms of technical resources, a voice witch/EPABX, multiplexers (for data and voice transport), modems, routers and RISC/ CISC servers, headsets, desktops, E1/T1 circuits for the connectivity, IVR, CTI and ACD (Automatic Call Distributor) are needed. Detailing further on the kind of investment, One would be surely looking at around $10,000 per agent for setting up the center which includes all the trappings. The cost of maintenance of a seat will be in the range of $4000-$5000 per year. Usually most of the operators costs will be two-thirds of their billings.
As highlighted, one should deliver consistent value and should not be a generalist but should have precise vertical focus. In terms of getting a client signed on, the essential is to have a core team who has gone through the learning process in a call center and the essential team of HR, Finance, Trainers, and Operations in place. If the business is managed efficiently, the entrepreneur can look at breaking even in around two and half years. One more crucial aspect that one should accept and work it in the business plan is that the attrition levels in this industry north of 35 per cent. One should have a proper recruitment plan in place for such attrition levels and should not try to swim against this tide.
Approx. 1 Lakh / Number Get Latest Price
Minimum Order Quantity | 1 Number |
As Per Customer Requirements | As Per Customer Requirements |
Approx. 1,000 / Unit Get Latest Price
Minimum Order Quantity | 1 Unit |
As Per Customer Requirments | As Per Customer Requirments |
Approx. 10,000 / Piece Get Latest Price
Minimum Order Quantity | 1 Piece |
As per Customer requirements | Competitive |
An auto dialer, autodialer, or autodialler is an electronic device or software that automatically dials telephone numbers. Once the call has been answered, the autodialer either plays a recorded message or connects the call to a live person.
When an autodialer plays a pre-recorded message, it's often called "voice broadcasting", or "robocalling". Some voice broadcasting messages ask the person who answers to press a button on their phone keypad, such as in opinion polls in which recipients are asked to press one digit if they support one side of an issue, or another digit if they support the other side. This type of call is often called "outbound interactive voice response".
When an autodialer connects an answered call to a live agent, it is often called a "predictive dialer" or "power dialer". A predictive dialer uses realtime analysis to determine the optimal time to dial more numbers, whereas a power dialer simply dials a pre-set number of lines when an agent finishes the previous call.