Kushal Technologies
Kushal Technologies
Senapati Bapat Road, Pune, Maharashtra
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Call Centre & VoIP Solutions


Acall centreorcall centeris a centralised office used for receiving or transmitting a large volume of requests bytelephone. An inbound call centre is operated by acompanyto administer incoming product support or information inquiries from consumers. Outbound call centers are operated fortelemarketing, solicitation of charitable or political donations, debt collection andmarket research. Acontact centreis a location for centralised handling of individual communications, includingletters,faxes,live support software,social media,instant message, ande-mail.

A call centre has an open workspace forcall centre agents, with work stations that include a computer for each agent, atelephoneset/headsetconnected to atelecom switch, and one or more supervisor stations. It can be independently operated or networked with additional centres, often linked to a corporatecomputer network, includingmainframes,microcomputersandLANs. Increasingly, the voice and data pathways into the centre are linked through a set of new technologies calledcomputer telephony integration.

A contact centre can be defined as a coordinated system of people, processes, technologies and strategies that provides access to information, resources, and expertise, through appropriate channels of communication, enabling interactions that create value for the customer and organization.Contact centres, along with call centres andcommunicationcentres all fall under a larger umbrella labelled as the contact centre management industry. This is becoming a rapidly growing recruitment sector in itself, as the capabilities of contact centres expand and thus require ever more complex systems and highly skilled operational and management staff.

Voice Over IP(VoIP) is a methodology and group of technologies for the delivery ofvoice communicationsandmultimediasessions overInternet Protocol(IP) networks, such as the Internet.

Bulk Voice Call Campaign is widely used for Lead generation, Event Notifications, Political Campaign Promotions, Voter Registration, Vote Reminders, Fund Raising, Service Reminders, Product Promotions, Announcements, Give reminders like EMI, Insurance premium, Event Notification, Marketing Products & Services, Meeting alerts, Wake Up Calls, Stock Alerts, Medicine Reminders etc.



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We are Business Coach & Management consulting company which helps organizations in improving their top line and the bottom line. We offer a comprehensive portfolio of management consulting services, addressing Business challenges and solving operational problems at every stage of the value chain. We adopt a fully collaborative approach of aligning and leveraging all the organization’s resources to achieve its business objectives and success. We collaborate closely with our clients, equipping them to better meet the challenges of today, while preparing them to exploit tomorrow’s opportunities with our functional expertise. We help Business Leaders make informed decisions in this constant changing business environment.

We work for Small & Medium Businesses in following areas:

General Planning — Where we work with you on stabilizing and developing your Strategic Planning, Marketing and Promotional Planning, Financial Management and Planning, Production Planning & Quality Improvements and General Administration and Personnel issues alongwith IT & Telecom strategies.

Marketing, Promotional & Sales Planning — Here we specializes in helping you develop and implement your Promotional Action Plan, Advertising Plan, and Public Relations plan.

Financial Planning — We assist you in understanding Financial Statements, Cash Flow Management, Pricing & PurchasingStrategies, and Employee Compensation plans alongwith IT & Telecom approach to improve office efficiency.

Production Planning – We suggest right mix of Machinery for Optimum Production Plan with sustainable Quality Improvement processes and Maintenance of Plant & Machinery.

 

We as Business Coach & Management consulting assist Small & Medium Business Owners in

• Looking at the big picture for your business and life.

• Guides you in enhancing your business skills and intellectual development.

• Provides candid feedback to you about your strengths and weaknesses.

• Helps you identify business opportunities.

• Links you with professionals and organizations that can assist you in solving problems.

• Helps you through the transitional periods in starting and growing a small enterprise.

• Assists you balancing your personal with your business life.

• Listens to the problems you are facing, helps you set goals and develop a plan, and requires you to carry out and implement your plans.

• Encourages and motivates you, building your sense of self-worth and confidence.

 

 

We as Business Coach & Management consulting are professionally trained with a background in Small Business issues who oversees, assists and guides you— the Small Business owner—in Developing, Starting, and Growing your Business. We help you in clarifying your Business goals and objectives and helps you develop the skills and acquire the resources needed to operate a successful enterprise. We meet with you on a regular basis, either in person or over the telephone, to discuss the current and future business and life issues you are facing. This structure keeps you and your business on the track you have set — continuously moving forward toward your goals and objectives. The results are that you experience clarity of what success means to you, and the means to create success.


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Minimum Order Quantity1 Hour
Start Date / MonthAs per customer requirments
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Manpower RequiredAs per customer requirments
Communication LanguageEnglish
Shift TimingsAs per customer requirments

Starting up a Business is a tough decision and same is the initiation process. Most of the beginners are not aware of all the processes and measures that need to be taken care of. We offer our consultation to the such start-up Call Centres. We assist in setting up all types of call centre from start to end with all documents approvals to the setup 

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Communication LanguageEnglish
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Inbound Call Center Services primarily focuses on maximizing business and profits for our customers. Our Inbound Contact Center Services are based on superior product and industry knowledge gained over the years of experience that we possess in the offshore call center services industry. Our experience in inbound call handling enables us to meet the requirements of our call center customers. From experience in providing inbound call center outsourcing services to customers in varied industries,Outsource inbound call center solutions and benefit from strategic contact center services that help you attain your business objectives and stay ahead of competition. Why outsource Inbound call center services...
• Expert Call Center Professionals: We have qualified call center professionals who have extensive and relevant expertise in inbound call handling, answering service calls & ensuring customer satisfaction.
• Competent training programs: We provide efficient and relevant training programs to give our inbound call center employees a cutting edge, both in terms of linguistic ability to handle calls and process knowledge.
• Transparency: Our inbound call center infrastructure and company policies offer complete transparency in operations. As your inbound call center outsourcing partner and benefit from enhanced customer services that can change the course of your business. If you are looking for quality and cost-effective lead generation services, Email support services, Web development, management and selling services, or any other outbound call center outsourcing service, then you have found the right outbound services partner.

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Product Details:
Minimum Order Quantity1 Unit
Start Date / MonthAs per customer requirements
Service DurationAs per customer requirements
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Communication LanguageEnglish
Shift TimingsAs per customer requirements

Customized, attentive customer acquisitions using outbound telemarketing

Effective lead qualification using outbound telemarketing

Making and ensuring appointments using outbound telemarketing

Quality list management for your outbound telemarketing campaigns

Caring for customers by using outbound telemarketing services

A consultative approach for your outbound telemarketing campaigns

B2B lead generation, appointment setting and lead qualification.

Outbound business to business sales prospecting.

Outbound Services:

Telemarketing services

Collections

Surveys & Data Verification

Lead Generation

Appointment Scheduling

Market Research


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Start Date / MonthAs Per Customer Requirements
Service DurationAs Per Customer Requirements
Manpower RequiredAs Per Customer Requirements
Communication LanguageEnglish
Shift TimingsAs Per Customer Requirements

Any entrepreneur getting into the call center business today should be aware that he is entering a commodity-like business. Anyone claiming that they will offer innovation with niche practices is clearly not in the loop of the industry. One should accept the fact that this is not an innovative business. Given this how does one go ahead and make it a good proposition of investing in this pretty capital-intensive foray. After having finalized that you would want to get into the call center business, it is imperative that you have the required infrastructure in place, the core team to propel the business and around ten call agents fully trained and capable of taking up a pilot project.

 

One has to make a mark in the call center business, the focus should be based on high-end quality and experience people at the helm to drive this extremely intense business. Accent neutralization and training in various situations should be absolute and the message should be pretty much clear on how a call should be handled. The business is in real time and there is no getting back after a call is messed up. Next to this is to register under STPI so as to get the benefit of duty free imports for all the required hardware. In addition to this the important requirements are carpet area, equipment, communication and manpower. The carpet area depends on the number of seats. It can range from 55-155 sq feet per agent, depending on the services rendered by the center. Based on this, and the space planned for facilities, amenities and support areas, you can estimate the total carpet area. Communication/connectivity depends on the volume of traffic and services rendered from the center. A 200-seat call center will usually invest in a 2 Mbps international private leased circuit for inbound services, comprising two half circuits-one in India and the other in the US or UK through an international carrier.

 

Manpower deployed in a center falls under two broad categories-operations or agents and support or management. The ratio between the two varies depending on different parameters based on organization, services deployed and client requirements. Technology needs: In terms of technical resources, a voice witch/EPABX, multiplexers (for data and voice transport), modems, routers and RISC/ CISC servers, headsets, desktops, E1/T1 circuits for the connectivity, IVR, CTI and ACD (Automatic Call Distributor) are needed. Detailing further on the kind of investment, One would be surely looking at around $10,000 per agent for setting up the center which includes all the trappings. The cost of maintenance of a seat will be in the range of $4000-$5000 per year. Usually most of the operators costs will be two-thirds of their billings.

 

As highlighted, one should deliver consistent value and should not be a generalist but should have precise vertical focus. In terms of getting a client signed on, the essential is to have a core team who has gone through the learning process in a call center and the essential team of HR, Finance, Trainers, and Operations in place. If the business is managed efficiently, the entrepreneur can look at breaking even in around two and half years. One more crucial aspect that one should accept and work it in the business plan is that the attrition levels in this industry north of 35 per cent. One should have a proper recruitment plan in place for such attrition levels and should not try to swim against this tide.


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Product Details:
Minimum Order Quantity1 Unit
ColorAs Per Customer Requirements
BrandJBL, Philips, Skullcandy, Samsung
Connectivity TypeWireless
Bluetooth FeatureYes

a headset combines a headphone with a microphone. headsets are made with either a single-earpiece (mono) or a double-earpiece (mono to both ears or stereo). headsets provide the equivalent functionality of a telephone handset but with hands-free operation.[1] they have many uses including in call centers and other telephone-intensive jobs and for anybody wishing to have both hands free during a telephone conversation.

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Software VersionCustomized
BrandKushal
ApplicationCall Center , Stock & Insurance Brokering Compnies

We are focused on providing Call Center Solution to the national and international clients. Our team comprises of intelligent visionary staff ready to service overseas clients on immediate basis for the service. Data, voice, KPO and all types of services that included in business process unit and call center can be provided by us. To gain the confidence of the clients, we are already running small projects that can be taken as reference. In addition with it, the solutions can be availed at budgetary deal from us.

Features:

  • Authentic data voice protection
  • Clients visit for quality test is appreciated
  • Ready infrastructure
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Virtual Private Server (VPS) offer you the power and control of a dedicated server with the affordability of a shared hosting solution. Virtual Private Servers are ideal for businesses with big needs, small budgets, and limited internal IT resources. Whether it’s adding an intranet or powerful applications like...

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  1. A VoIP phone or IP phone uses Voice over IP technologies for placing and transmitting telephone calls over an IP network, such as the Internet, instead of the traditional public switched telephone network (PSTN).

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Interactive voice response (IVR) is a technology that allows a computer to interact with humans through the use of voice and DTMF tones input via keypad. In telecommunications, IVR allows customers to interact with a company’s host system via a telephone keypad or by speech recognition, after which they can service their own inquiries by following the IVR dialogue. IVR systems can respond with prerecorded or dynamically generated audio to further direct users on how to proceed. IVR applications can be used to control almost any function where the interface can be broken down into a series of simple interactions. IVR systems deployed in the network are sized to handle large call volumes. IVR technology is also being introduced into automobile systems for hands-free operation. Current deployment in automobiles revolves around satellite navigation, audio and mobile phone systems. It is common in industries that have recently entered the telecommunications industry to refer to an automated attendant as an IVR. The terms, however, are distinct and mean different things to traditional telecommunications professionals, whereas emerging telephony and VoIP professionals often use the term IVR as a catch-all to signify any kind of telephony menu, even a basic automated attendant.

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An auto dialer, autodialer, or autodialler is an electronic device or software that automatically dials telephone numbers. Once the call has been answered, the autodialer either plays a recorded message or connects the call to a live person.

When an autodialer plays a pre-recorded message, it's often called "voice broadcasting", or "robocalling". Some voice broadcasting messages ask the person who answers to press a button on their phone keypad, such as in opinion polls in which recipients are asked to press one digit if they support one side of an issue, or another digit if they support the other side. This type of call is often called "outbound interactive voice response".

When an autodialer connects an answered call to a live agent, it is often called a "predictive dialer" or "power dialer". A predictive dialer uses realtime analysis to determine the optimal time to dial more numbers, whereas a power dialer simply dials a pre-set number of lines when an agent finishes the previous call.


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Voice over IP (VoIP) is a methodology and group of technologies for the delivery of voice communications and multimedia sessions over Internet Protocol (IP) networks, such as the Internet. Other terms commonly associated with VoIP are IP telephony, Internet telephony, broadband telephony, and broadband phone service.

The term Internet telephony specifically refers to the provisioning of communications services (voice, fax, SMS, voice-messaging) over the public Internet, rather than via the public switched telephone network (PSTN). The steps and principles involved in originating VoIP telephone calls are similar to traditional digital telephony and involve signaling, channel setup, digitization of the analog voice signals, and encoding. Instead of being transmitted over a circuit-switched network, however, the digital information is packetized, and transmission occurs as IP packets over a packet-switched network. Such transmission entails careful considerations about resource management different from time-division multiplexing (TDM) networks.

Early providers of voice-over-IP services offered business models and technical solutions that mirrored the architecture of the legacy telephone network. Second-generation providers, such as Skype, have built closed networks for private user bases, offering the benefit of free calls and convenience while potentially charging for access to other communication networks, such as the PSTN. This has limited the freedom of users to mix-and-match third-party hardware and software. Third-generation providers, such as Google Talk, have adopted[1] the concept of federated VoIP—which is a departure from the architecture of the legacy networks. These solutions typically allow dynamic interconnection between users on any two domains on the Internet when a user wishes to place a call.

VoIP systems employ session control and signaling protocols to control the signaling, set-up, and tear-down of calls. They transport audio streams over IP networks using special media delivery protocols that encode voice, audio, video with audio codecs, and video codecs as Digital audio by streaming media. Various codecs exist that optimize the media stream based on application requirements and network bandwidth; some implementations rely on narrowband and compressed speech, while others support high fidelity stereo codecs. Some popular codecs include μ-law and a-law versions of G.711, G.722, a popular open source voice codec known as iLBC, a codec that only uses 8 kbit/s each way called G.729, and many others.

VoIP is available on many smartphones, personal computers, and on Internet access devices. Calls and SMS text messages may be sent over 3G/4G or Wi-Fi.[2]


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Voice Over Internet Protocol (VoIP) is a protocol optimized for the transmission of voice through the Internet or other packet switched networks. VoIP is often used abstractly to refer to the actual transmission of voice (rather than the protocol Implementing it).

We majorly deal in Pune, Nashik & Aurangabad.

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Kushal Technologies
Kushal  (CEO)
No. F-13, B Building, Friends Park Senapati Bapat Road
Pune - 411016 , Maharashtra , India
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