Kushal Technologies
Kushal Technologies
Senapati Bapat Road, Pune, Maharashtra
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Telecom Solutions


Telecommunication occurs when the exchange of information between two or more entities (communication) includes the use of technology. Communication technology uses channels to transmit information (as electrical signals), either over a physical medium (such as signal cables), or in the form of electromagnetic waves.

call centre  is a centralised office used for receiving or transmitting a large volume of requests bytelephone. An inbound call centre is operated by a company to administer incoming product support or information inquiries from consumers. Outbound call centers are operated for telemarketing, solicitation of charitable or political donations, debt collection and market research. 


A call centre has an open workspace for call centre agents, with work stations that include a computer for each agent, atelephone set/headset connected to a telecom switch, and one or more supervisor stations. It can be independently operated or networked with additional centres, often linked to a corporate computer network, including mainframes,microcomputers and LANs. Increasingly, the voice and data pathways into the centre are linked through a set of new technologies called computer telephony integration.

The contact centre is a central point from which all customer contacts are managed. Through contact centres, valuable information about company are routed to appropriate people, contacts to be tracked and data to be gathered. It is generally a part of company’s customer relationship management.

A contact centre can be defined as a coordinated system of people, processes, technologies and strategies that provides access to information, resources, and expertise, through appropriate channels of communication, enabling interactions that create value for the customer and organization.Contact centres, along with call centres andcommunication centres all fall under a larger umbrella labelled as the contact centre management industry.

The majority of large companies use contact centres as a means of managing their customer interaction. These centres can be operated by either an in house department responsible or outsourcing customer interaction to a third party agency



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Product Details:
Minimum Order Quantity1 Number
Number of Line SupportedAs per customer requirements
BrandSyntel, Siemens, Matrix, Panasonic
Model NumberAs per customer requirements
Usage LevelMedium Level Use, Large Level Use, Small Level Use
ColorAs per customer requirements
TypeAs per customer requirements
Programmable KeyAs per customer requirements
ConditionNew
Line DisplayYes
Power Consumption (W)Low
Operating Temp. (deg. Celsius)Standard
Storing Temp. (deg. Celsius)Standard
Dimension (mm)Standard

A private branch exchange (PBX) is a telephone exchange that serves a particular business or office, as opposed to one that a common carrier or telephone company operates for many businesses or for the general public. PBXs are also referred to as:

  • PABX – private automatic branch exchange
  • EPABX – electronic private automatic branch exchange

PBXs make connections among the internal telephones of a private organization—usually a business—and also connect them to the public switched telephone network (PSTN) via trunk lines. Because they incorporate telephones, fax machines,modems, and more, the general term "extension" is used to refer to any end point on the branch.

PBXs are differentiated from "key systems" in that users of key systems manually select their own outgoing lines, while PBXs select the outgoing line automatically. Hybrid systems combine features of both.

Initially, the primary advantage of PBXs was cost savings on internal phone calls: handling the circuit switching locally reduced charges for local phone service. As PBXs gained popularity, they started offering services that were not available in the operator network, such as hunt groups, call forwarding, and extension dialing. In the 1960s a simulated PBX known asCentrex provided similar features from the central telephone exchange.

Two significant developments during the 1990s led to new types of PBX systems. One was the massive growth of data networks and increased public understanding of packet switching. Companies needed packet switched networks for data, so using them for telephone calls was tempting, and the availability of the Internet as a global delivery system made packet switched communications even more attractive. These factors led to the development of the VoIP PBX. (Technically, nothing was being "exchanged" any more, but the abbreviation PBX was so widely understood that it remained in use.)

The other trend was the idea of focusing on core competence. PBX services had always been hard to arrange for smaller companies, and many companies realized that handling their own telephony was not their core competence. These considerations gave rise to the concept of hosted PBX. In a hosted setup, the PBX is located at and managed by the telephone service provider, and features and calls are delivered via the Internet. The customer just signs up for a service, rather than buying and maintaining expensive hardware. This essentially removes the branch from the private premises, moving it to a central location.

 

We majorly deal in Pune, Nashik & Aurangabad.


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Product Details:
Minimum Order Quantity1 Number
Number of Lines Supported2 TO 200
TypeDigital, Analog, Hybrid
Model No.As per customer requirements
Number of Line SupportedAs per customer requirements
Model NumberAs per customer requirements
Usage LevelSmall Level Use, Medium Level Use, Large Level Use
BrandSyntel, Matrix,Panasonic,Siemens
Condition New
Warranty1 year
ApplicationBusiness
Programmable KeyAs per customer requirements
Line DisplayAs per customer requirements
Operating Temp. (deg. Celsius)As per customer requirements
Storing Temp. (deg. Celsius)As per customer requirements
TechnologyLatest
Operating TemperatureLow
PowerLow

A private branch exchange (PBX) is a telephone exchange that serves a particular business or office, as opposed to one that a common carrier or telephone company operates for many businesses or for the general public. PBXs are also referred to as:

  • PABX – private automatic branch exchange
  • EPABX – electronic private automatic branch exchange

PBXs make connections among the internal telephones of a private organization—usually a business—and also connect them to the public switched telephone network (PSTN) via trunk lines. Because they incorporate telephones, fax machines,modems, and more, the general term "extension" is used to refer to any end point on the branch.

PBXs are differentiated from "key systems" in that users of key systems manually select their own outgoing lines, while PBXs select the outgoing line automatically. Hybrid systems combine features of both.

Initially, the primary advantage of PBXs was cost savings on internal phone calls: handling the circuit switching locally reduced charges for local phone service. As PBXs gained popularity, they started offering services that were not available in the operator network, such as hunt groups, call forwarding, and extension dialing. In the 1960s a simulated PBX known asCentrex provided similar features from the central telephone exchange.

Two significant developments during the 1990s led to new types of PBX systems. One was the massive growth of data networks and increased public understanding of packet switching. Companies needed packet switched networks for data, so using them for telephone calls was tempting, and the availability of the Internet as a global delivery system made packet switched communications even more attractive. These factors led to the development of the VoIP PBX. (Technically, nothing was being "exchanged" any more, but the abbreviation PBX was so widely understood that it remained in use.)

The other trend was the idea of focusing on core competence. PBX services had always been hard to arrange for smaller companies, and many companies realized that handling their own telephony was not their core competence. These considerations gave rise to the concept of hosted PBX. In a hosted setup, the PBX is located at and managed by the telephone service provider, and features and calls are delivered via the Internet. The customer just signs up for a service, rather than buying and maintaining expensive hardware. This essentially removes thebranch from the private premises, moving it to a central location.

 


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Product Details:
Minimum Order Quantity1 Number
Start Date / MonthAs per Customer Requirements
Service DurationAs per Customer Requirements
Manpower RequiredNo
Communication LanguageEnglish
Shift TimingsAs per Customer Requirements
Type of Calls Domestic, Domestic, International, International
Type of Process Outbound, Inbound, Inbound, Outbound
LocationPune , Maharastra

A toll-free telephone number is a special telephone number that is free for the calling party, the cost of the call instead being charged by the telephone carrier to the called party.

A toll-free, Freecall, Freephone, 800, 0800 or 1-800 number is identified by a service access code, from a dialing prefix range similar to a geographic area code, such as "800". The specific service access numbers can vary by country.

 


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Product Details:
Network TypeWired
Number of Devices>50
Application TypeIndustrial
Bandwidth Frequency800 to 1 GHZ
Internet Speed Limit>4 Mbps
City/LocationPune
Storage Capacity Required25 to 50 TB
Required Turnaround1 Week to 1 Month
Bandwidth Required4 to 16 Mbps
Network Service ProviderAirtel
Service Completion1 Week to 1 Month
Project DurationAs per customer requirements
LocationAs per customer requirements

By keeping in mind all the modern technology and terms, we have come up with a wide range of PRI Line Services to our valuable customers. Provided services are valued among the clients . This service comes under into the Networking Solutions

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Product Details:
Minimum Order Quantity1 Number
CrosstalkNo
Frequency50 Hz
Recording FormatsAvailable
Booting TimeMinimum
Hdd CapacityHigh
Display SizeAs Per International Standards
Required Computer RAMAs Per Customer Requirements
Supports Operating SystemWindow 7, Vista, Window 2000, Window 8, Window XP

Voice logging is the practice of regularly recording telephone conversations. Business sectors which often do voice logging include public safety (e.g. 9-1-1 and emergency response systems), customer service call centers (conversations are recorded for quality assurance purposes), and finance (e.g. telephone-initiated stock trades are recorded for compliance purposes). Although voice logging is usually performed on conventional telephone lines, it is also frequently used for recording open microphones (e.g. on a stock trading floor) and for broadcast radio.

Additional Information:
  • Delivery Time: Immediate

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Product Details:
Type of NetworkAirtel
Virtual Number Count>2
Type of PhoneMobile
Number of Connection Lines>4
Application TypeBusinesses
Required Turnaround>3 Months
Service FrequencyYearly

A virtual phone number is a telephone number is used to route calls to the user's actual phone number or numbers. Virtual phone numbers are often used to enable long distance service without incurring long distance charges in IP telephony and for call forwarding services, such as find me / follow me.

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Product Details:
Minimum Order Quantity1 Unit
Service DurationAs Per Customer Requirements
Type Of ServicesSoftware Development
Requirement DetailsAs Per Customer Requirements
Start Date / MonthAs Per Customer Requirements
Service IncludesData Loss Prevention, Problem Management, Expense Management
Network Type4G
Connectivity TypeWireless, LAN Wire, USB

Mobile Device Management (MDM) is a way to ensure employees stay productive and do not breach corporate policies. Many organizations control activities of their employees using MDM products/services. MDM primarily deals with corporate data segregation, securing emails, securing corporate documents on device, enforcing corporate policies, integrating and managing mobile devices including laptops and handhelds of various categories. MDM implementations may be either on-premises or cloud-based. [1]

MDM functionality can include over-the-air distribution of applications, data and configuration settings for all types of mobile devices, including mobile phones, smartphones, tablet computers, ruggedized mobile computers, mobile printers, mobile POS devices, etc. Most recently laptops and desktops have been added to the list of systems supported as Mobile Device Management becomes more about basic device management and less about the mobile platform itself. MDM tools are leveraged for both company-owned and employee-owned (BYOD) devices across the enterprise or mobile devices owned by consumers.[2][3] Consumer Demand for BYOD is now requiring a greater effort for MDM and increased security for both the devices and the enterprise they connect to,[4] especially since employers and employees have different expectations on the type of restrictions that should be applied to mobile devices.[5]

By controlling and protecting the data and configuration settings for all mobile devices in the network, MDM can reduce support costs and business risks. The intent of MDM is to optimize the functionality and security of a mobile communications network while minimizing cost and downtime.[6]

With mobile devices becoming ubiquitous and applications flooding the market, mobile monitoring is growing in importance.[7] Numerous vendors help mobile device manufacturers, content portals and developers, test and monitor the delivery of their mobile content, applications and services. This testing of content is done real time by simulating the action of thousands of customers and detecting and correcting bugs in the applications.


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Product Details:
Start Date / MonthAs per customer requirements
Service DurationAs per customer requirements
Manpower RequiredAs per customer requirements
Communication LanguageEnglish
Shift TimingsAs per customer requirements

Offered by us is a broad spectrum of Call Back Solutions. The Callback Management solution offered by us enable the users in initiating long-distance calls by using a varied origination methods and thereby offering an alternative to costly outbound long-distance rates. The supported origination methods are mentioned below:
Web callback

 

The Web callback facility enable the users to initiate a phone call by completing and submitting a form on a website. Our PortaOne Web Callback processes the submitted information and connects the user with the other party.

 

SMS callback

 

Our Callback service allows GSM cell phone users for initiating long-distance calls by sending an SMS message to a SMS callback module connected with a third-party GSM gateway.

 

ANI callback

 

Our ANI Callback service is effective in allowing telephone users in initiating long-distance calls by calling a Asterisk gateway. This in conjunction with ANI Callback authenticates the user by his/her telephone number (ANI) and connects the person to the destination party.

 


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As per customer requirementsAs per customer requirements

A private branch exchange (PBX) is a telephone exchange that serves a particular business or office, as opposed to one that a common carrier or telephone company operates for many businesses or for the general public.

PBXs are also referred to as:
• PABX – private automatic branch exchange
• EPABX – electronic private automatic branch exchange PBXs make connections among the internal telephones of a private organization—usually a business—and also connect them to the public switched telephone network (PSTN) via trunk lines. Because they incorporate telephones, fax machines,modems, and more, the general term "extension" is used to refer to any end point on the branch. PBXs are differentiated from "key systems" in that users of key systems manually select their own outgoing lines, while PBXs select the outgoing line automatically. Hybrid systems combine features of both. Initially, the primary advantage of PBXs was cost savings on internal phone calls: handling the circuit switching locally reduced charges for local phone service. As PBXs gained popularity, they started offering services that were not available in the operator network, such as hunt groups, call forwarding, and extension dialing. In the 1960s a simulated PBX known asCentrex provided similar features from the central telephone exchange. Two significant developments during the 1990s led to new types of PBX systems. One was the massive growth of data networks and increased public understanding of packet switching. Companies needed packet switched networks for data, so using them for telephone calls was tempting, and the availability of the Internet as a global delivery system made packet switched communications even more attractive. These factors led to the development of the VoIP PBX. (Technically, nothing was being "exchanged" any more, but the abbreviation PBX was so widely understood that it remained in use.) The other trend was the idea of focusing on core competence. PBX services had always been hard to arrange for smaller companies, and many companies realized that handling their own telephony was not their core competence. These considerations gave rise to the concept of hosted PBX. In a hosted setup, the PBX is located at and managed by the telephone service provider, and features and calls are delivered via the Internet. The customer just signs up for a service, rather than buying and maintaining expensive hardware. This essentially removes thebranch from the private premises, moving it to a central location.

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Product Details:
Minimum Order Quantity1 Unit
Network Speed(Mbps)As Per Customer Requirements
Model Name/NumberAs Per Customer Requirements
Number of Ports/PinsAs Per Customer Requirements

A Voice over Internet Protocol (VoIP) private box exchange (PBX) is a business telephone system that provides services similar to a standard PBX, but does so over a company's LAN or WAN data network rather than through the circuit-switched networks used by the traditional Public Switched Telephone Network (PSTN).

Also referred to as an IP PBX, VoIP PBX systems can typically switch calls between VoIP on local lines or between VoIP and traditional telephone users in the same way a PBX does. A VoIP PBX system can be hardware based or can function entirely as a software system.


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Product Details:
Minimum Order Quantity1 Unit
System VersionAs Per Customer Requirements
Application/UsageCall Centers, Share Broker
Installation Service NeededYes

A dialer is an electronic device that is connected to a telephone line to monitor the dialed numbers and alter them to seamlessly provide services that otherwise require lengthy access codes to be dialed. A dialer automatically inserts and modifies the numbers depending on the time of day, country or area code dialed, allowing the user to subscribe to the service providers who offer the best rates. For example, a dialer could be programmed to use one service provider for international calls and another for cellular calls. This process is known as prefix insertion or least cost routing. A line powered dialer does not need any external power but instead takes the power it needs from the telephone line.

Another type of dialer is a computer program which creates a connection to the Internet or another computer network over the analog telephone or Integrated Services Digital Network (ISDN) network. Many operating systems already contain such a program for connections through the Point-to-Point Protocol (PPP).

Many internet service providers offer installation CDs to simplify the process of setting up a proper Internet connection. They either create an entry in the OS's dialer or install a separate dialer (as the AOL software does).

In recent years, the term "dialer" often refers specifically to dialers that connect without the user's full knowledge as to cost, with the creator of the dialer intending to commit fraud.


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As per Customer RequirementsAs per Customer Requirements

With Eazy CRM Solutions you can take your CRM to a new level and build everlasting relationships with your customers as well as prospects. Thus we are offering reliable Web Based CRM Solutions. When deviations from the conventional practices have become the norm of the day, consumers have started to possess...

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As per Customer RequirementsAs per Customer Requirements

Click-to-call, also known as click-to-talk, click-to-chat and click-to-text, is a form of Web-based communication in which a person clicks an object (e.g., button, image or text) to request an immediate connection with another person in real-time either by phone call, Voice-over-Internet-Protocol (VoIP), or text. Click to talk requests are most commonly made on websites but can also be initiated by hyperlinks placed in email, blogs, wikis, flash animations or video, and other Internet-based object or user interfaces.

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Kushal Technologies
Kushal  (CEO)
No. F-13, B Building, Friends Park Senapati Bapat Road
Pune - 411016 , Maharashtra , India
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