![]() | Kushal Technologies
Senapati Bapat Road, Pune, Maharashtra GST No. 27AADHK0974L1ZX |
Telecommunication occurs when the exchange of information between two or more entities (communication) includes the use of technology. Communication technology uses channels to transmit information (as electrical signals), either over a physical medium (such as signal cables), or in the form of electromagnetic waves.
A call centre is a centralised office used for receiving or transmitting a large volume of requests bytelephone. An inbound call centre is operated by a company to administer incoming product support or information inquiries from consumers. Outbound call centers are operated for telemarketing, solicitation of charitable or political donations, debt collection and market research.
A call centre has an open workspace for call centre agents, with work stations that include a computer for each agent, atelephone set/headset connected to a telecom switch, and one or more supervisor stations. It can be independently operated or networked with additional centres, often linked to a corporate computer network, including mainframes,microcomputers and LANs. Increasingly, the voice and data pathways into the centre are linked through a set of new technologies called computer telephony integration.
The contact centre is a central point from which all customer contacts are managed. Through contact centres, valuable information about company are routed to appropriate people, contacts to be tracked and data to be gathered. It is generally a part of company’s customer relationship management.
A contact centre can be defined as a coordinated system of people, processes, technologies and strategies that provides access to information, resources, and expertise, through appropriate channels of communication, enabling interactions that create value for the customer and organization.Contact centres, along with call centres andcommunication centres all fall under a larger umbrella labelled as the contact centre management industry.
The majority of large companies use contact centres as a means of managing their customer interaction. These centres can be operated by either an in house department responsible or outsourcing customer interaction to a third party agency
Approx. 1 Lakh / Set Get Latest Price
Minimum Order Quantity | 1 Set |
Usage Level | Medium Level Use, Large Level Use, Small Level Use |
Model Number | As per customer requirements |
Type | As per customer requirements |
Programmable Key | As per customer requirements |
Condition | New |
Line Display | Yes |
Power Consumption (W) | Low |
Operating Temp. (deg. Celsius) | Standard |
Storing Temp. (deg. Celsius) | Standard |
Color | As per customer requirements |
Dimension (mm) | Standard |
Number of Line Supported | As per customer requirements |
Brand | Panasonic, Siemens, Syntel, Matrix |
A private branch exchange (PBX) is a telephone exchange that serves a particular business or office, as opposed to one that a common carrier or telephone company operates for many businesses or for the general public. PBXs are also referred to as:
PBXs make connections among the internal telephones of a private organization—usually a business—and also connect them to the public switched telephone network (PSTN) via trunk lines. Because they incorporate telephones, fax machines,modems, and more, the general term "extension" is used to refer to any end point on the branch.
PBXs are differentiated from "key systems" in that users of key systems manually select their own outgoing lines, while PBXs select the outgoing line automatically. Hybrid systems combine features of both.
Initially, the primary advantage of PBXs was cost savings on internal phone calls: handling the circuit switching locally reduced charges for local phone service. As PBXs gained popularity, they started offering services that were not available in the operator network, such as hunt groups, call forwarding, and extension dialing. In the 1960s a simulated PBX known asCentrex provided similar features from the central telephone exchange.
Two significant developments during the 1990s led to new types of PBX systems. One was the massive growth of data networks and increased public understanding of packet switching. Companies needed packet switched networks for data, so using them for telephone calls was tempting, and the availability of the Internet as a global delivery system made packet switched communications even more attractive. These factors led to the development of the VoIP PBX. (Technically, nothing was being "exchanged" any more, but the abbreviation PBX was so widely understood that it remained in use.)
The other trend was the idea of focusing on core competence. PBX services had always been hard to arrange for smaller companies, and many companies realized that handling their own telephony was not their core competence. These considerations gave rise to the concept of hosted PBX. In a hosted setup, the PBX is located at and managed by the telephone service provider, and features and calls are delivered via the Internet. The customer just signs up for a service, rather than buying and maintaining expensive hardware. This essentially removes the branch from the private premises, moving it to a central location.
We majorly deal in Pune, Nashik & Aurangabad.
Approx. 10,000 / Unit Get Latest Price
Brand | Panasonic |
Connectivity | GSM |
Color | Black |
Pri Card | Yes |
Power Consumption | Less |
Usage/Application | Commercial |
Features | Latest |
As per customer requirements | As per customer requirements |
Approx. 555 / Month Get Latest Price
Minimum Order Quantity | 1 Month |
Type of Process | Inbound, Outbound |
Type of Calls | International, Domestic |
Location | Pune , Maharastra |
Manpower Required | No |
Service Duration | As per Customer Requirements |
Start Date / Month | As per Customer Requirements |
Shift Timings | As per Customer Requirements |
Communication Language | English |
Technology | International |
Features | Latest |
A toll-free telephone number is a special telephone number that is free for the calling party, the cost of the call instead being charged by the telephone carrier to the called party.
A toll-free, Freecall, Freephone, 800, 0800 or 1-800 number is identified by a service access code, from a dialing prefix range similar to a geographic area code, such as "800". The specific service access numbers can vary by country.
Approx. 2,000 / Unit Get Latest Price
Network Type | Wired |
Location | As per customer requirements |
Application Type | Industrial |
Project Duration | As per customer requirements |
Number of Devices | >50 |
City/Location | Pune |
Internet Speed Limit | >4 Mbps |
Bandwidth Frequency | 800 to 1 GHZ |
Storage Capacity Required | 25 to 50 TB |
Required Turnaround | 1 Week to 1 Month |
Bandwidth Required | 4 to 16 Mbps |
Network Service Provider | Airtel |
Service Completion | 1 Week to 1 Month |
Approx. 50,000 / Set Get Latest Price
Minimum Order Quantity | 1 Set |
Type | Hybrid, Digital, Analog |
Usage Level | Large Level Use, Small Level Use, Medium Level Use |
Power | Low |
Number of Lines Supported | 2 TO 200 |
Model Number | As per customer requirements |
Condition | New |
Warranty | 1 year |
Programmable Key | As per customer requirements |
Line Display | As per customer requirements |
Operating Temp. (deg. Celsius) | As per customer requirements |
Storing Temp. (deg. Celsius) | As per customer requirements |
Application | Business |
Technology | Latest |
Number of Line Supported | As per customer requirements |
Operating Temperature | Low |
Brand | Syntel, Matrix,Panasonic,Siemens |
Model No. | As per customer requirements |
A private branch exchange (PBX) is a telephone exchange that serves a particular business or office, as opposed to one that a common carrier or telephone company operates for many businesses or for the general public. PBXs are also referred to as:
PBXs make connections among the internal telephones of a private organization—usually a business—and also connect them to the public switched telephone network (PSTN) via trunk lines. Because they incorporate telephones, fax machines,modems, and more, the general term "extension" is used to refer to any end point on the branch.
PBXs are differentiated from "key systems" in that users of key systems manually select their own outgoing lines, while PBXs select the outgoing line automatically. Hybrid systems combine features of both.
Initially, the primary advantage of PBXs was cost savings on internal phone calls: handling the circuit switching locally reduced charges for local phone service. As PBXs gained popularity, they started offering services that were not available in the operator network, such as hunt groups, call forwarding, and extension dialing. In the 1960s a simulated PBX known asCentrex provided similar features from the central telephone exchange.
Two significant developments during the 1990s led to new types of PBX systems. One was the massive growth of data networks and increased public understanding of packet switching. Companies needed packet switched networks for data, so using them for telephone calls was tempting, and the availability of the Internet as a global delivery system made packet switched communications even more attractive. These factors led to the development of the VoIP PBX. (Technically, nothing was being "exchanged" any more, but the abbreviation PBX was so widely understood that it remained in use.)
The other trend was the idea of focusing on core competence. PBX services had always been hard to arrange for smaller companies, and many companies realized that handling their own telephony was not their core competence. These considerations gave rise to the concept of hosted PBX. In a hosted setup, the PBX is located at and managed by the telephone service provider, and features and calls are delivered via the Internet. The customer just signs up for a service, rather than buying and maintaining expensive hardware. This essentially removes thebranch from the private premises, moving it to a central location.
Approx. 1,000 / Unit Get Latest Price
Minimum Order Quantity | 1 Unit |
Brand | International |
Service Location/City | Pune |
Software Version | Updated |
System Version | As Per Customer Requirements |
Application/Usage | Call Centers,Share Broker |
Installation Service Needed | Yes |
Flash Memory | Yes |
Voltage | 12 V |
A dialer is an electronic device that is connected to a telephone line to monitor the dialed numbers and alter them to seamlessly provide services that otherwise require lengthy access codes to be dialed. A dialer automatically inserts and modifies the numbers depending on the time of day, country or area code dialed, allowing the user to subscribe to the service providers who offer the best rates. For example, a dialer could be programmed to use one service provider for international calls and another for cellular calls. This process is known as prefix insertion or least cost routing. A line powered dialer does not need any external power but instead takes the power it needs from the telephone line.
Another type of dialer is a computer program which creates a connection to the Internet or another computer network over the analog telephone or Integrated Services Digital Network (ISDN) network. Many operating systems already contain such a program for connections through the Point-to-Point Protocol (PPP).
Many internet service providers offer installation CDs to simplify the process of setting up a proper Internet connection. They either create an entry in the OS''s dialer or install a separate dialer (as the AOL software does).
In recent years, the term "dialer" often refers specifically to dialers that connect without the user''s full knowledge as to cost, with the creator of the dialer intending to commit fraud.
Approx. 10,000 / Number Get Latest Price
Minimum Order Quantity | 1 Number |
Supports Operating System | Window 7, Vista, Window 2000, Window 8, Window XP |
Required Computer RAM | As Per Customer Requirements |
Crosstalk | No |
Frequency | 50 Hz |
Recording Formats | Available |
Booting Time | Minimum |
Display Size | As Per International Standards |
Hdd Capacity | High |
Price on Request: Get Latest Price
Virtual Number Count | >2 |
Type of Network | Airtel |
Service Frequency | Yearly |
Type of Phone | Mobile |
Number of Connection Lines | >4 |
Application Type | Businesses |
Required Turnaround | >3 Months |
Approx. 1 / Unit Get Latest Price
Minimum Order Quantity | 1 Unit |
As per Customer Requirements | As per Customer Requirements |
Approx. 50,000 / Piece Get Latest Price
Minimum Order Quantity | 1 Piece |
Number of Ports/Pins | As Per Customer Requirements |
Model Name/Number | As Per Customer Requirements |
Network Speed(Mbps) | As Per Customer Requirements |
A Voice over Internet Protocol (VoIP) private box exchange (PBX) is a business telephone system that provides services similar to a standard PBX, but does so over a company''s LAN or WAN data network rather than through the circuit-switched networks used by the traditional Public Switched Telephone Network (PSTN).
Also referred to as an IP PBX, VoIP PBX systems can typically switch calls between VoIP on local lines or between VoIP and traditional telephone users in the same way a PBX does. A VoIP PBX system can be hardware based or can function entirely as a software system.